Impartial Energy Advice Scheme

Advice and referral to NISEP scheme (Energy Plus Scheme)

Mrs M contacted the Bryson Energy Advice Line to enquire about topping up her loft insulation as she felt the house was cold. She was given advice on topping up her loft insulation and when on the call advised on cavity insulation and her heating system. She said her walls were already insulated but that her heating was always breaking down and because it was in her kitchen there was always a strong smell of oil. We took all her details and sign posted Mrs M to the NISEP scheme to get loft insulation and her heating upgraded as she rented privately and heating system was over 15 years and her income was below the threshold.

She then was contacted to say a survey was being carried out to the property and that she would be getting her loft insulation topped up, the boiler would be moved outside and her old oil tank taken away to install a new oil tank.

“The work started a few weeks later and the process from start to finish took only 2 days. They removed the old boiler from the kitchen and installed a new condensing boiler outside and fitted new heating controls. They also put the new bunded oil tank away from my shed. The loft was also topped up when the heating installation was complete”. She also added that “the workmen were very professional and nothing seemed to be a hassle as the weather at that time was very wet.  They cleaned the house as they went along and worked late into the second day to get all done.  Before leaving the heating was working and the workman showed me how to use the new heating controls and set the programme timer for me”. 

“The difference in heating my home now is massive, when putting the new condensing boiler on along with the loft insulation being topped up the house heats very quickly and stays warm for longer. I would just like to thank Bryson Energy Advice Line for advising me of the scheme and everyone who carried out the work”.