Below are some of the key impacts from the past year:

  • We advised 19,514 individuals across Northern Ireland about energy measures to help reduce household poverty and carbon emissions; and to improve household comfort and wellbeing.
  • We provided 650 home safety assessments and spent 1165 hrs carrying out security and minor repairs works in vulnerable households.
  • We advised 3,117 NIHE tenants in their homes on budgeting and energy efficiency
  • We visited 173 schools delivering the energy saving message to 8,349 young people.
  • We engaged with and supported 200 households as part of the PowerNI Home Visit Service, completing 133 Benefit Entitlement Checks, 23 of which received additional benefits, with average weekly increase of £53.
  • In partnership with the Department for Communities we continued to support a community based pilot Social Supermarket support programme across NI to help mitigate the impacts of Welfare Reform. Through this programme we have assisted over 200 vulnerable households with energy advice and free Oil grants.
  • We continue to service and maintain 65 Wood Pellet boilers (provided free to vulnerable customers) and a Photovoltaic panel on St Georges Church Belfast.
  • We continue to maintain our management system accreditations including Quality ISO 9001:2015, Environment ISO 14001:2015; and Health and Safety OHSAS 18001:2007