Below are some of the key impacts from the past year:

  • We advised 21,405 individuals across Northern Ireland about energy measures to help reduce household poverty and carbon emissions; and to improve household comfort and wellbeing.
  • We provided 977 home safety, security and minor repairs works to vulnerable households, the impacts of which were: 100% reported feeling safer, 100% noted an increase to their confidence in and around their home, and 93% reported a positive impact on their personal life.
  • We advised 6,300 NIHE tenants in their homes on budgeting and energy efficiency


  • Visited 160 schools delivering the energy saving message to 7967 young people.
  • We visited 130 homes as part of the PowerNI Home Visit Service, completing 102 Benefit Entitlement Checks, 33 of which received additional benefits, with average weekly increase of £60.47.


  • We continued to develop new partnerships to further promote our Whole House approach to mitigating household poverty. As part of this, we were delighted to sign a Memorandum of Understanding with the Consumer Council Northern Ireland.
  • In partnership with a range of partners inc. DfC, Oak Foundation and Big Lottery; we helped develop a community based pilot Social Supermarket support programme across NI to help mitigate the impacts of Welfare Reform. 


  • In response to a critical Wood Pellet supply issue in March18, we sourced and distributed pellets to our Wood Pellet Boiler customers to help mitigate the supply gap.
  • We continue to maintain our management system accreditations including Quality ISO 9001:2015, Environment ISO 14001:2015; and Health and Safety OHSAS 18001:2007